Information We Collect

When you reach out to us for corporate floral arrangements or gift services, we gather details you provide voluntarily. This includes your name, company name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.

For our corporate clients, we may collect additional business details such as company registration information, preferred delivery times, and budget requirements. This helps us tailor our service to your business needs.

Our website automatically gathers certain technical data when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve site performance and understand how clients discover our services.

How We Use Your Information

We primarily use your personal information to fulfill floral orders and deliver outstanding customer service. This includes processing orders, coordinating deliveries, crafting custom arrangements based on your specifications, and communicating about your service needs.

We also use information to enhance our services and the overall website experience. This helps us identify which corporate floral offerings are most valuable to our clients and how we can better serve the business community in United Kingdom.

Information Sharing and Disclosure

Clock Work Vivid Mellow respects your privacy and does not sell your personal information to third parties. We share information only when necessary to provide our services or when required by law.

We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.

We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.

Data Security Measures

We prioritize safeguarding your personal data and apply suitable technical and administrative safeguards to shield it. This involves protected data storage, encrypted communications, and restricted access to personal information inside our organization.

Although we employ strong security measures, no online transmission method is 100% secure. We continually update our security practices to guard against emerging threats.

Your Privacy Rights

You hold important rights over your personal data. Depending on applicable laws, you may be able to access, amend, delete, or limit how we use your personal information.

To exercise these rights, please reach out using the contact details at the end of this policy. We will respond within a reasonable timeframe as required by governing law.

Data Retention

We keep personal information only as long as needed to deliver our services and meet legal obligations. Retention durations differ by the type of data and its intended purpose.

Cookies and Website Tracking

We employ cookies and related technologies to enhance your browsing experience and to understand how visitors interact with our site. Cookies store your preferences and help us evaluate site performance.

You can adjust cookie options using your browser settings. Note that turning off some cookies may impact site functionality. For full details on our cookie practices, please consult our Cookie Policy.

Third-Party Links

Our site might include hyperlinks to external websites or services. This privacy policy covers only Clock Work Vivid Mellow and this site. We are not responsible for the privacy practices of external sites.

We recommend checking the privacy notices of any third-party sites you reach via links on our site.

Policy Updates

We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, we will update the "Last Updated" date at the top of this policy.

We invite you to review this policy occasionally to stay informed about how we safeguard your privacy.

Contact Us About Privacy

If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we process your information, please contact us.